1. Introduction
At The Punta Cana Life, we are committed to respecting and protecting the privacy of our visitors, clients and prospective clients.
This Privacy Policy explains how we collect, use, store, protect and, where applicable, share personal information obtained through our website https://thepuntacanalife.com/, our forms, communications and real estate services.
Our goal is to be transparent about how personal data is processed and to respect our users' privacy rights, in accordance with applicable law, including Law No. 172-13 on the Protection of Personal Data of the Dominican Republic.
By providing us with personal information, the user acknowledges having had access to this Privacy Policy. Where required by law, we will request consent before carrying out certain processing activities.
2. Data controller
This website is operated under the trade name The Punta Cana Life, also known as Punta Cana Life Real Estate. For privacy questions, requests related to personal data or to exercise their rights, users may write to the email address listed in the contact section.
3. Personal information we collect
We may collect personal information when a user visits our website, fills out a form, requests information about properties or contacts us directly.
3.1. Information provided voluntarily
- First and last name.
- Email address.
- Phone number.
- Preferred date for appointments or consultations.
- Messages and inquiries submitted through forms.
- Real estate preferences, such as location, budget, property type or desired features, when provided by the user.
- Information needed to handle requests to buy, sell, rent or invest in real estate.
3.2. Information collected automatically
When you visit our website, certain technologies and analytics tools may collect technical information, such as IP address, browser and device type, operating system, pages visited, time spent browsing, referring website, interactions with site elements, and identifiers from cookies and similar technologies. The information collected will depend on the tools enabled and the applicable privacy preferences.
4. Purposes of processing
- Customer service: responding to questions, requests and inquiries.
- Real estate services: providing information about properties available to buy, sell, rent or invest in.
- Contact management: organizing appointments, advisory requests and sales follow-up.
- Communications: contacting the user by email, phone or other means they have authorized.
- Marketing and advertising: sending promotional communications when there is a valid legal basis and, where necessary, consent.
- Website optimization: analyzing how the site works and improving the browsing experience.
- Security: preventing fraudulent activity, unauthorized access and misuse of the site.
- Legal compliance: meeting legal obligations and requests from competent authorities.
We will not use personal information for purposes incompatible with those communicated without informing the user or requesting the corresponding authorization where necessary.
5. Legal basis for data processing
Depending on the nature of the data, the purpose and the applicable law, processing may be based on the user's free, specific and informed consent; on the need to handle pre-contractual requests or manage requested services; on compliance with legal obligations; or on legitimate interests related to the operation and security of our services, where permitted and where the user's rights do not override them. Users may withdraw their consent at any time, without affecting the lawfulness of prior processing.
6. Digital advertising, Meta Ads and Facebook Pixel
The Punta Cana Life may use digital advertising platforms, including Meta Ads, Facebook and Instagram, to promote properties and real estate services. When enabled, tools such as the Meta Pixel or the Conversions API may be used to measure visits and interactions, analyze campaign performance, record inquiries or form submissions, create remarketing audiences where legally permitted and improve the relevance of our advertising.
To learn how Meta processes information, visit https://www.facebook.com/privacy/policy. To manage your ad preferences, visit https://www.facebook.com/adpreferences.
7. Facebook and Instagram forms
If a user submits information through Facebook or Instagram forms, we may receive the data they choose to share, such as name, email, phone number and answers about their real estate interests. This information will be used to contact them about the requested property or service, send additional information, coordinate calls or showings and follow up on their request. Submitting a request does not mean agreeing to receive unrelated advertising.
8. Cookies and tracking technologies
Our website may use necessary, analytics, advertising and third-party cookies to support its operation and understand how users interact with our content. Users can manage or block cookies in their browser. Where required by law, non-essential cookies will only be activated after receiving valid authorization.
9. Sharing data with third parties
To provide our services, it may be necessary to share certain information with real estate agents and partners involved in a request, professionals taking part in a transaction, hosting and technology service providers, form, email or customer relationship management platforms, analytics and advertising platforms when enabled, and competent authorities when there is a legal obligation.
Our site displays property information provided by external real estate platforms. Direct interaction with those platforms may be subject to their own privacy policies. We do not sell client databases.
10. Retention of personal data
We will retain personal information for as long as reasonably necessary to handle requests, follow up on business relationships, manage real estate services, comply with legal obligations and resolve disputes. When data is no longer needed, it will be deleted, anonymized or retained only where there is a valid legal justification.
11. Information security
We take reasonable technical and organizational measures to protect personal data against loss, misuse, unauthorized access, alteration or improper disclosure. No electronic system can guarantee absolute security, so we recommend not sending financial documents, passwords or other sensitive information through public forms.
12. User rights
Users may request access to, correction, updating or deletion of their data, information about how it is processed, object to certain processing, withdraw their consent or opt out of marketing communications. To exercise these rights, email us with the subject line "Privacy and personal data request." We may request reasonable information to verify the requester's identity.
13. Promotional communications
We may send information about properties, developments and real estate opportunities when there is a legal basis that allows it. Users can stop receiving these communications at any time through the unsubscribe links or by emailing us.
14. International transfers
Because our services may involve users and providers in different countries, certain information may be processed or stored outside the Dominican Republic. In such cases, we will strive to apply the legally required protection measures.
15. Protection of minors
Our services are intended for people 18 years of age or older. We do not knowingly collect data from minors without the required authorizations, and if we discover that we have done so, we will take the appropriate measures.
16. Third-party links and services
Our site may include links, embedded content or tools from external platforms that operate under their own privacy policies. We recommend reviewing them before providing personal information to third parties.
17. Changes to this Privacy Policy
The Punta Cana Life may update this Privacy Policy due to operational, technological, legal or business changes. Updates will be posted on this page with their revision date.
18. Privacy contact and inquiries
If you have questions about this Privacy Policy or wish to exercise any of your rights, you can contact us through the channels listed in the contact section. We are committed to handling privacy requests responsibly and in accordance with the law.
- Emailygarcia@remaxlifepuntacana.com
- Phone number(343) 553-7708
- AddressPunta Cana, Dominican Republic
